How to open a new issue

Check this documentation and the common issues page first.

Open a new issue from the Issues page and pick the form that fits:

• Bug report when something does not work as expected. Debug logs are required.
• Question when you want to know how something works or how to set it up.
• Feature request when you want something the plugin does not do yet.

The bug report form asks for:

1. Plugin version, for example 6.0.0
2. TV model and year, for example QE55Q80T / 2020
3. What you expected, what happened, and how to repeat it
4. Debug logs
5. The relevant part of config.json, optional

The question form asks only for the plugin version and your question.

DANGER

Remove clientId, clientSecret and deviceId before you paste the config. Remove tokens and authorization codes from logs.

Debug logs

WARNING

If something fails, start Homebridge in debug mode and attach the lines for that TV. An issue without those logs will be closed.

Useful lines contain the TV name from your config, or homebridge-samsung-tizen.

Gray lines are debug. Red lines are failures. The debug lines just after a failure usually say why the command failed.

Enable debug mode

In Homebridge UI, open the menu in the upper-right corner and select Homebridge Settings.

Under Startup Options, enable Homebridge Debug Mode -D, then restart Homebridge.

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From the command line:

homebridge -D